Effective Date: October 2025

Last Updated: October 2025

1) Purpose & scope

These Community Standards (“Standards”) set the expectations for all users of Zingrev—EV Drivers and Charger Providers—across our website, web app, and mobile app (the “Platform”). They supplement (and form part of) our Terms of Service, Payment Terms & Fees Policy, Refunds & Cancellations Policy, Privacy Policy, Cookie Policy, the EULA, the EV Driver Code of Conduct, and the Charger Provider Code of Conduct.

We have designed these Standards to promote safety, respect, fairness, inclusion, and integrity—principles common to mature marketplaces and social platforms. 

2) Who these Standards apply to

• Everyone using Zingrev (EV Drivers and Charger Providers), and anyone acting on their behalf.
• On-platform and off-platform conduct that meaningfully affects safety and trust on Zingrev (e.g., incidents at a charging location; serious off-platform harassment tied to a Zingrev session). Several global platforms enforce guidelines in the same manner to keep users safe. 

3) Core principles

1. Treat everyone with respect: No harassment, bullying, hateful or discriminatory conduct. 
2. Help keep one another safe: Follow the law and safety rules; don’t create hazards at charging locations. 
3. Act with integrity: Be honest in listings, profiles, reservations, and reviews; no fraud or manipulation. 
4. Protect privacy & data: Use contact tools appropriately; don’t misuse personal data.
5. Be reliable: Honor reservations; communicate promptly; follow the Refunds/Cancellations Policy.

4) Definitions (summary)

• User: Any account holder (EV Driver or Charger Provider).
• Content: Any text, photo, review, message, or metadata posted or shared on the Platform.
• Illegal content: Content or activity contrary to law (e.g., threats, incitement to violence, hate crimes, fraud).
• Prohibited behavior: Conduct banned by these Standards even if not illegal (e.g., harassment, rating manipulation, promoting banned/prohibited substances or activities).
• Trusted reporter: Zingrev staff or designated partners who flag likely violations promptly and credibly.

5) Safety & lawful use

A) No violence or threats: Do not threaten, intimidate, or incite violence. Such an act would lead to immediate removal and potential reporting to authorities. Community policies on major platforms prohibit threats and violence. 

B) Harassment & bullying: No targeted harassment, stalking, or doxxing. Keep communications civil and relevant to a reservation. 

C) Hate & discrimination: No demeaning or exclusionary conduct based on protected characteristics (e.g., race, religion, sex, gender identity, sexual orientation, disability). Partners must follow anti-discrimination expectations akin to major travel platforms. 

D) Illegal activity: No use of chargers for unlawful purposes; no tampering with utility meters, connectors, or property; no weapons or contraband where prohibited by law.

E) Substance use & impairment: Arriving impaired in a way that endangers people or property is forbidden.

F) Emergency cooperation: Users must follow reasonable safety instructions and cooperate with emergency services when required.

6) Property, location & equipment rules

• Access & respect: Only access the location and connector reserved; don’t enter private areas or block driveways.
• Care for equipment: Do not damage, modify, or attempt repairs; report malfunctions immediately.
• Environment & noise: Keep noise low, avoid littering, and respect neighbors/community guidelines common in travel marketplaces. 

7) Integrity of the marketplace

A) Truthful information

• Charger Providers: List accurate charger location, availability, specifications, and pricing; keep it updated.
• EV Drivers: Provide accurate vehicle/profile details (make/model, needs).

B) No fraud or payment abuse

• No fake bookings, identity fraud, or unjustified chargebacks.
• Follow PSD2-compliant payments via our Payment Provider; we may require SCA.

C) No fee circumvention

• Do not arrange off-platform payments or sessions to avoid fees. This may hamper your safety, charging equipment safety and/or electric vehicle safety.

D) Reviews & ratings integrity

• Reviews must reflect genuine experiences; no intimidation, bribery, collusion, or review swaps; no posting on behalf of others; platforms widely ban review manipulation. 

8) Communications & content standards

• Professional tone: Keep messages relevant and courteous; no spam or solicitations unrelated to charging.
• No sexual content involving others; no explicit sexual advances toward people using the Platform or at the premises.
• No dangerous misinformation related to electrical safety at the charger.
• No doxxing: Don’t share private addresses or phone numbers beyond what’s necessary to complete a session.
• Community platforms bar impersonation; do not impersonate another person or misrepresent affiliation. 

9) Privacy & data use

• Use contact details and location data only for the booked session and in-app communications; no scraping, harvesting, or repurposing data.
• Comply with our Privacy Policy and GDPR obligations (e.g., data minimization, purpose limitation).
• Report suspected data exposure to Zingrev Support promptly.

10) Prohibited & zero-tolerance categories

• Violence; credible threats; sexual assault.
• Child sexual exploitation or endangering minors.
• Organized hate or extremist praise.
• Severe harassment/doxxing; stalking.
• Fraud, identity theft, or large-scale review manipulation.

We reserve the right to immediately suspend accounts for zero-tolerance violations. Major platforms maintain similar bright-line bans. 

11) Reviews, ratings & public feedback (on Zingrev and beyond)

• On Zingrev: Reviews must be first-hand, fact-based, non-abusive; we may remove reviews that include hate, harassment, private information, or are unverifiable/fraudulent.
• App stores & social media: You’re free to share opinions, but coordinated manipulation, fabricated claims, or defamation about Zingrev, EV Drivers, or Charger Providers violates these Standards and may result in enforcement. This mirrors widely used marketplace norms. 

12) Reporting violations (notice & action)

How to report

• In-app: “Report” on profiles, reservations, messages, or reviews.
• Web: Submit a report with (i) a description, (ii) URL/context, (iii) legal basis if alleging illegality, and (iv) your contact email.

What we will do

• We will acknowledge receipt, review the report, and take appropriate action (content removal, restrictions), providing a statement of reasons where feasible—consistent with EU Digital Services Act (DSA) transparency concepts for online platforms.   

Law enforcement

• We cooperate with lawful requests and preserve evidence when legally required. Platforms commonly outline such cooperation. 

13) Enforcement framework

We apply proportionate, context-aware enforcement. Factors include severity, intent, repetition, and risk to safety.

Possible actions

1. Education & nudges: In-product warnings, policy reminders.
2. Content actions: Removal/labeling of violative content; review removal.
3. Feature limits: Messaging restrictions; temporary pause on listing or booking.
4. Financial holds: Temporary payout holds where fraud or safety risk is investigated.
5. Account actions: Warnings → temporary suspension → permanent removal for repeat or egregious violations.
6. Legal referral: We may notify authorities for serious threats or illegal acts.

Repeat-offender policy

• Repeated breaches (e.g., 3 material violations in 12 months) may trigger long suspensions or removal.
• Zero-tolerance categories (Section 10) may result in immediate removal.

Safety-first overrides

• If we reasonably believe there’s imminent risk, we may act before completing a full investigation (e.g., temporary suspension), then reassess.

14) Appeals & error correction

• You may appeal most enforcement actions within 14 days through the link in our notice or via Help Center.
• Provide context, evidence, and any corrective steps taken.
• We will review appeals in a timely manner and reinstate content or accounts if we erred.
• Consistent with DSA transparency aims, we track appeal outcomes to improve accuracy. 

15) Transparency & record-keeping

• We maintain internal logs of moderation decisions (date, reason, policy reference) and keep them for a reasonable period, in line with data-minimization principles.
• We may publish periodic transparency summaries (e.g., number of removals, appeals, reinstatements) to inform our community—an approach encouraged for online platforms in the EU. 

16) Education & product design

• In-app prompts and checklists nudge safe behavior (e.g., pre-session reminders, respectful-comms tips), echoing the “respect, safety, follow the law” framing used by leading mobility platforms. 
• We regularly review reports and patterns to refine rules and reduce harm.

17) Relationship to other Zingrev policies

If there’s a conflict, Terms of Service and Payment Terms & Fees Policy govern commercial/legal relationships; Refunds & Cancellations Policy governs refunds; Privacy Policy governs personal data processing; EULA governs app licensing. These Standards regulate behavior and content across the ecosystem.

18) Updates

We may update these Standards to address new risks or legal changes. Material updates will be communicated in-app or by email. Continued use after updates constitutes acceptance.

19) Contact

Questions, reports, or appeals:

Zingrev OÜ

📍 Tuukri tn 19-202, Kesklinna linnaosa, Tallinn, 10120, Estonia