1.1 This Charger Provider Code of Conduct (“Code”) sets out the obligations and behavioural standards expected of all Charger Providers who publish and operate chargers on the Zingrev Platform (“Platform”), owned and operated by Zingrev OÜ (“Zingrev”, “we”, “our”).

1.2 This Code forms an integral part of the Terms of Service. Breaches of this Code may result in penalties, suspension, or permanent removal from the Platform.

1.3 The purpose of this Code is to:

2.1 Charger Providers must comply with all applicable laws, regulations, and standards, including but not limited to:

2.2 Charger Providers are solely responsible for ensuring that their chargers meet all CE marking and safety certification requirements.

2.3 Provider represents and warrants that they are legally entitled to provide charging services at their property (home, office, or other permitted location).

2.4 Provider represents and warrants that they hold and maintain all permits, licences, approvals, and consents required by local law.

2.5 Provider represents and warrants that the provision of such services does not breach tenancy, leasehold, homeowner association, or insurance obligations;

2.6 Provider represents and warrants that they are not prohibited under law, regulation, or contract from offering such services.

3.1 Charger Maintenance

3.2 Emergency Preparedness

3.3 Environmental Safety

4.1 Accurate Information

4.2 Pricing Fairness

4.3 Reservation Integrity

5.1 Respectful Communication

5.2 Non-Discrimination

Charger Providers must not refuse service, cancel reservations, or otherwise discriminate against EV Drivers on the basis of race, ethnicity, religion, gender, sexual orientation, disability, nationality, or any other protected characteristic under EU or national law.

5.3 Responsiveness

5.4 Direct Contract with EV Drivers

Charger Providers acknowledge that the legal contract for the charging service exists directly between them and the EV Driver;

6.1 Timeliness

6.2 Reporting Issues

6.3 Record-Keeping

7.1 Charger Providers must respect the privacy of EV Drivers and comply with the General Data Protection Regulation (GDPR).

7.2 Charger Providers may not use EV Driver personal data (phone number, vehicle information, etc.) for purposes outside the Platform (e.g., direct marketing).

7.3 Any misuse of personal data may result in immediate termination, penalties and/or account suspension.

8.1 Charger Providers must comply with the Refunds & Cancellations Policy.

8.2 Cancellations within 30 minutes of the scheduled start time without valid cause will result in penalties, including:

8.3 Valid causes (e.g., emergencies, safety concerns) must be reported to Zingrev Support, via the support channels provided, within 30 minutes of cancellation.

9.1 Charger Providers are solely responsible for declaring and paying taxes (income tax, VAT, social contributions, etc.) on earnings received through the Platform;

9.2 Charger Providers must register for VAT where required by their national laws and must ensure their VAT details are accurately entered in the Platform if VAT applies;

9.3 Zingrev is not responsible for Charger Providers’ tax obligations beyond issuing invoices and applying VAT on Service Fees in accordance with Estonian law, and has no liability for the Provider’s own tax obligations.

10.1 General Principles

10.2 Feedback on EV Drivers

10.3 Feedback on Zingrev

10.4 App Stores and Social Media

10.5 Manipulation and Misuse

10.6 Consequences of Breach

11.1 Breaches of this Code may result in:

11.2 Zingrev reserves the right to determine penalties proportionate to the severity of the breach.

11.3 Charger Providers may appeal penalties imposed, by submitting evidence to Zingrev Support within 7 days of notification.

This Code is governed by the laws of Estonia and applicable EU law.

Charger Providers agree to indemnify, defend, and hold harmless Zingrev, its officers, employees, and affiliates against any claims, damages, losses, fines, penalties, or expenses (including reasonable legal fees) arising from:

For questions about this Code or to report misconduct, please contact us at:

📧 Email: legal@zingrev.com  

📍 Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tuukri tn 19-202, 10120, Estonia