Skip to main content
Zingrev

Find quick answers to your questions here.

Signup & Login FAQs

Quick solutions for signup and login queries.

Registering on Zingrev allows you to search for chargers as an EV Driver or provide EV Charging services to EV Drivers to generate a new source of income.

No; we do not ask our users to pay a registration or subscription fee to use Zingrev.

Currently Zingrev is available in two languages:

  1. Polish
  2. English

We are working to make Zingrev available in other languages.

Download the Zingrev mobile app from Play store for Android or App store for iOS (Apple)

Step 1: Open the app, enter your phone number, and log in with the OTP (no password needed). 

Step 2: On first sign-up, add your name, email, and click your photo within app for profile picture — your phone number fills in automatically. 

Note: To start or accept bookings, complete profile verification with a valid government ID.

Please remember to review the Terms of Service and the Customer Support Terms and Conditions.

To sign up for the Zingrev mobile app, you need to provide a valid phone number, full name, valid email address, and the ability to upload your profile picture within the app.

Currently, the Zingrev mobile app does not support sign-up via social media or Google accounts. This feature may be added in the future.

For any issues during the sign-up process send an email to support@zingrev.com. Please include your registered phone number and full name in the email.

If you haven’t received the OTP during sign-up or login, follow these steps:

  1. Check the country you have selected.
  2. Check the phone number you have entered.
  3. Check OTP in your SMS inbox including spam folder.
  4. Check your mobile or SMS service is active.

If none of this works send an email to  support@zingrev.com. Include your registered phone number and full name in the email.

  1. Open the Zingrev mobile app
  2. Tap on Get Started
  3. Select the Country for your mobile number
  4. Enter mobile number
  5. Tap Login/Sign Up
  6. Enter the OTP received via SMS on Verify Phone Number page
  7. Tap Verify and complete login.

The Zingrev mobile app uses an OTP-based login, so there's no need to remember or reset a password. You only have to re-login if you sign out of the app.

If you're unable to login, follow the below steps:

  1. Update phone Operating System – Update you mobile phone to the latest version of Android or iOS.
  2. Restart your phone – Restarting your can help resolve temporary issues.
  3. Internet connection – Check your device is connected to the internet.
  4. OTP not received – Check that your mobile or SMS service is active.
  5. OTP fails – Wait for 30 second and request a new OTP (Avoid repeated attempts, as this may temporarily lock your account)

If none of this works send an email to  support@zingrev.com. Include your registered phone number and full name in the email.

Zingrev does not store any password; enter your phone number and request OTP to login.

Charger Provider

Quick solutions for charger provider queries.

Once you are a registered & verified charger provider, follow these steps to manage your charger(s)

 

Step 1: Browse to your Account Tab and select “Manage Chargers” Tab. (You can also add a new charger here)

 

Step 2: Select the charger that you wish to make available for EV drivers to book 

After successfully registering as a User in the App, Login using your registered phone number -> Go to “Account Tab” -> select “Manage Chargers” You can add & delete the Chargers & set availability for chargers. There is no upper limit on how many days in advance you can set charger availability for. Once you mark a charger as available, it will be shown as such, until you mark it unavailable. 

You can cancel the booking or chat with the customer to cancel and re-schedule the booking. 

To cancel the booking, go to “Accounts” Tab -> Select “Charging Reservations” -> go to “Open” Tab select the booking that you wish to cancel & cancel the booking.

Please remember to read the Refunds & Cancellations Policy for more details.

Once the charging session is complete and ended by the EV driver, money is credited to the bank account linked to the Zingrev account.

Please remember to read the Payment Terms & Fees Policy for more details

In App, click on “Account” Tab -> Under Account click on Help & Support -> Click one of the 2 support options:

  1. Email support -available 24/7
  2. Chat support – available 24/7
Please remember to review the Refunds & Cancellations Policy  and the Payment Terms & Fees Policy to understand expectations and timelines.

There is a 4-step onboarding for Home Charger Provider. Once you have downloaded the App, follow these steps.


Step 1: Sign-in using your phone number and secured OTP sent on it

Step 2: Select you profile as a Charger Provider. This allows you to provide charging services.

Step 3: Use the verification option, upload the required documents, take a selfie as directed and within a minute your verification will be done. You can now provide charging services.

Step 4: Follow the instructions to setup your virtual stripe payment account for receiving payments from Zingrev for the charging sessions completed against your charger(s).


All EV drivers and home charger providers are verified before being allowed to transact. For safety concerns, in-app help options are available to contact local authorities or customer care.

EV Driver

Quick solutions for ev driver queries.

There is a 3-step onboarding for an EV Driver. Once you have downloaded the App, follow these steps.

Step 1: Register using your phone number and secured OTP sent on it

Step 2: Select you profile as an EV Driver. This allows you to avail charging services.

Step 3: Use the verification option, upload the required documents, take a selfie as directed and within a minute your verification will be done. You can now avail of the charging services.

After successfully registering as an EV driver in the App, login using your registered phone number -> Go to “Account Tab” -> select “Manage Vehicles” to add or delete the vehicle(s). Basis option chosen; you may have to upload supporting documents for your vehicle(s).

Current payment option available for an EV Driver are:

  1. Cards (Credit or Debit cards)
  2. Bank Payment (Using Bank credentials)

In App, click on “Account” Tab -> Under Account click on Help & Support -> Click one of the 2 support options:

  1. Email support -available 24/7
  2. Chat support – available 24/7

Please remember to review the Refunds & Cancellations Policy  and the Payment Terms & Fees Policy to understand expectations and timelines.

There could be multiple possibilities.

  1. No charging stations installed in the area.
  2. For trip planning, try extending your search by a few kms or check the next best location.

Once you are a registered and verified user, follow these steps to book the charger:

 

Step 1: Click on ‘Account’ and make sure your profile is set to EV Driver on top of the page.

 

Step 2: Click on ‘Maps’, Search for the location where you wish to book the charging station.

 

Step 3: Once you see the charger in the list or map/click on the charger & select the starting and ending slot.

Note: Each slot is 30 mins & a charging station can be booked for minimum 30 mins and maximum based on the EV capacity & charging station availability.

Step 4: Proceed to payment

Current payment options are:

  1. Cards (Credit or Debit cards)
  2. Bank Payment (Using Bank credentials)

Step 5: Once the booking is done, the booking will show under “My Reservations”.

Note: Now you can chat/call the Charger provider for any questions about location and charging station. Chat is available from booking confirmation till after 24hrs of completing charging session & call feature is activated 30 mins prior to the charging session slot.


You can book a charging station as early as you would like to, basis availability of the charging station set by the Charger Provider.

Yes, you can book multiple charging sessions as long as they don't overlap with the same charging station.

For example, if a charger ABC at location XYZ has two plugs for charging, and you are traveling in an entourage of two cars, you can book one plug for each car from the same account, provided you have both vehicles registered under one customer account.

Follow these steps to cancel your booking

 

Step 1: Browse to your Account Tab and select “My Reservations” Tab

 

Step 2: Under Open bookings, select the booking that you wish to cancel & cancel the booking. 

Note: Bookings can be cancelled anytime before 2 hours of scheduled charging session start time.

From 2 hours to 30 mins before the charging session starts, certain charges may apply.

For details, please review the Refunds & Cancellations Policy and the Payment Terms & Fees Policy to understand expectations and timelines.

To cancel the booking follow these steps:

 

Step 1: Browse to your Account Tab and select “My Reservations” Tab

 

Step 2: Under Open bookings, select the booking that you wish to cancel & cancel the booking by clicking cancel reservations. 

Note: Bookings can be cancelled 2 hours to 30 mins before the charging session starts. Once a booking is cancelled, the request for refund is automatically generated & initiated. For more details please refer to the Refunds & Cancellations Policy

Once a booking is cancelled, the request for refund is automatically generated & initiated. Refund processing times depend on banks and payment networks but typically range from 5–10 business days. For more details, refer to the Refunds & Cancellations Policy.

 

To raise any billing or cancellation please reach out to one of our customer support channels:

In App, click on “Account” Tab -> Under Account click on Help & Support -> Click one of the 2 support options:

  1. Email support -available 24/7
  2. Chat support – available 24/7

Other Queries

Quick solutions for other queries.

In App, click on “Account” Tab -> Under Account click on Help & Support -> Click one of the 2 support options:

  1. Email support -available 24/7
  2. Chat support – available 24/7

In case of any emergency, we would suggest the user to reach out to the local authorities first as they are quick responders.

You may also use the ‘SOS’ button option, within the app to make a call out to the local authorities for providing immediate response for physical security. 

Please also refer to the Community Standards & Enforcement Policy to understand our zero tolerance approach to abuse or harassment.


To sign up for the Zingrev mobile app, you need to provide a valid phone number, full name, valid email address, and the ability to upload your profile picture within the app.

Not through the mobile app right now. If you wish to collaborate or partner with Zingrev for B2B, please reach out to us at: partner@zingrev.com